Privacy policy

Padel X ("we", "us", "our") operates the Padel X mobile application and website at padelx-ks.com (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services to book padel courts, manage sessions, and communicate with other players at our venue in Ferizaj, Kosovo.

By creating an account or using our Services, you agree to the collection and use of information described in this policy.

Padel X LLC SHABI LIPOVICA, 60 Ferizaj, Kosovo Email: info@padelx-ks.com

We may collect the following categories of personal data:

Account information — email address, password (stored in encrypted form), first name, last name, and optionally gender, date of birth, and city.

Booking information — court reservations, date and time, duration, booking status, payment status and method, notes, cancellation comments, and participant details including co-players.

Communications — invitations sent to other players (including invitee email addresses), in-app messages within booking sessions, and in-app notification history.

Device and technical data — push notification tokens and device platform (iOS or Android) when you enable notifications, authentication tokens stored on your device, and your language preference.

We do not collect precise location data, photos, or camera access through our app. We do not use third-party analytics or advertising trackers.

We use your personal data to:

• Create and manage your account • Process court bookings and payments • Send booking confirmations, reminders, and updates via push notifications and in-app notifications • Enable invitations and session messaging between players • Provide customer support • Comply with legal obligations

We process your personal data based on:

• Contract performance — to provide booking services you request • Legitimate interests — to operate our venue, prevent fraud, and improve our Services • Consent — for push notifications, which you can disable in your device settings • Legal obligation — where required by applicable law

We share data only with service providers that help us operate the Services:

• Email delivery (Resend) — to send password reset and account-related emails • Push notifications (Expo) — to deliver mobile notifications to your device • Hosting infrastructure — to store and process data securely

We do not sell your personal data to third parties.

We retain your account data for as long as your account is active. Booking records, messages, and related data are retained as needed to provide our services, resolve disputes, and comply with legal and accounting requirements. You may request deletion of your account by contacting us at info@padelx-ks.com.

Depending on applicable law, you may have the right to:

• Access the personal data we hold about you • Correct inaccurate information • Request deletion of your data • Object to or restrict certain processing • Withdraw consent for push notifications at any time via device settings

To exercise these rights, contact us at info@padelx-ks.com.

We implement appropriate technical and organizational measures to protect your personal data, including encrypted passwords, secure authentication tokens, and server-side data protection. However, no method of transmission over the internet is completely secure.

Our Services are not directed to children under 16. If you are under 16, please do not create an account. Optional date of birth information is collected only if you choose to provide it.

We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the "Last updated" date. Continued use of the Services after changes constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or how we handle your data, please contact us at info@padelx-ks.com or at our venue address listed above.